Return and Exchange Policy

Our Hassle-Free Return, Exchange, and Defective Item Policy

At MB Versa Lux, we’re committed to ensuring your satisfaction. Whether you need to return, exchange, or report a defective item, we’ve got you covered:

  1. Unused Products in New Condition (Returns):
    • If you decide to return an item that is unused and still in its original condition:
      • Please ensure all tags are still attached.
      • You’ll receive a full refund, minus a 15% restocking fee based on the original price.
      • Initiate a Return Request:
      • Processing Time:
        • Please allow up to 3 business days for our team to reach out to you.
  1. Defective Items:
    • In the rare event that you receive a defective product:
      • Contact us via email at Contact@mbversaluxhome.com.
      • Include clear photos of the defect, your order number, and a description of the issue.
      • We’ll assess the situation promptly and provide a resolution.
      • Processing Time:
        • Please allow up to 3 business days for our team to respond.
  1. Exchanges:
    • If you’d like to exchange an item for a different size, color, or style:
      • Contact us at Contact@mbversaluxhome.com.
      • Provide your order number, details of the item you wish to exchange, and the desired replacement.
      • We’ll guide you through the exchange process.
      • Processing Time:
        • Please allow up to 3 business days for our team to reach out to you.

Please note:

  • Items must be returned/exchanged within 30 days of receiving your order.
  • MB Versa Lux Home is not responsible for shipping of returns and exchanges.